GCC diligence: the questions that actually move the model
Attrition, location, visa-dependent pyramid, and the difference between a captive that is a cost centre and one that is a product organisation.
Every CIM for a GCC or an IT-services asset recites the same three virtues: talent, cost, English. None of them is the underwriting question.
The questions that move the model are uglier. What is voluntary attrition in the middle 60% of the pyramid, not at campus? How much of delivery is visa-dependent? Is the centre allowed to talk to the customer, or only to a counterpart in New Jersey? What happens to utilisation when the parent’s product cycle slips?
We keep a short bench of people who have stood up and shut down floors in Bengaluru, Hyderabad, Pune, and Manila. Use them before you argue about a 200bps cost delta.